Grand Rapids, MI

Insurance by Contractor:
Top Down Tree Service is insured for liability resulting from injury to person(s) or property. Certificates of coverage are available upon request.

Scheduling/Cancellation Fee:
Top Down Tree Service kindly requests that the authorizing party provide at least 24-hours advance notice of any full or partial work cancellation for jobs that have been scheduled in advance. If a crew has been dispatched to the job site for scheduled work, and the customer cancels the job, the customer will be assessed a mobilization fee of $150 for incurred expenses.

Completion of Contract:
Top Down Tree Service agrees to do its best to meet any agreed upon performance dates, but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control.

The authorizing party warrants that all trees listed are located on the customer’s property, or that the authorizing party has received full permission from the owner to allow Top Down Tree Service to perform the specified work. Should any tree be mistakenly identified as to ownership, the customer agrees to indemnify Top Down Tree Service for any damages or costs incurred from the result thereof.

Top Down Tree Service. warrants that all arboricultural operations will follow the latest version of the ANSI Z133.1 industry safety standards. The authorizing party agrees to not enter the work area during arboricultural operations unless authorized by the crew leader on-site.

Stump Removal:
Stumps can be removed by utilizing a commercial stump grinder to remove stumps to depths of 4-6” below ground unless otherwise stated in the proposal. Stump removal is only included if requested. Grindings from stump removal will be cleaned up and removed to ground level. If requested the hole can be completely cleaned out and back filled with topsoil for an additional fee.

Tree Decline or Failure:
Top Down Tree Service will make customer aware of any problems found with trees while on property. It is impossible to know or identify all problems and predict all failures. We will give our best opinion of structural stability and tree health based on visual inspection. Customer acknowledges Top Down Tree Service is not responsible for any decline in tree health or failure of tree or damage caused by failure of any or all of the tree after our work is completed.

Debris Removal:
All debris from tree trimming and tree removal operations shall be reasonably cleaned up each day before the work crew leaves the site, unless otherwise coordinated by the client and crew leader. All lawn area shall be raked, streets and sidewalks shall be swept, and all brush, branches, and logs shall be removed from the site.

Animals or Insects:
Many trees are a home to various animals or insects such as bees. In the event where previously unknown animals or insects cause a safety concern we will require the homeowner to pay for additional time required to deal with the problem.

Concealed Contingencies:
Any additional work or equipment required to complete the work, caused by previously unknown foreign material in the trunk, the branches, underground, or any other condition not apparent in estimating the work specified, shall be paid for by the customer on a time and material basis. Top Down Tree Service. is not responsible for damages to underground sprinklers, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately mapped by the authorizing party and a copy is presented before or at the time the work is performed.

Top Down Tree Service will attempt to minimize any damage to driveways and sidewalks. If there is a problem that is unknown such as a void area under concrete, or thin spots which cause a failure under the load of our equipment we are not responsible for this damage. If any damage is caused from falling debris as a result of our work, we will take responsibility and correct the damage to the customers satisfaction.

Lawn & Surface Repair:
Top Down Tree Service will attempt to minimize all disturbances to the customer’s lawn and surfaces. It is normal to have some dents in the yard during tree work as a result of falling wood. This is especially true during removals or wet conditions. It is also normal to have temporary damage to turf grasses from cleanup activities. If the customer finds this unacceptable we can take measures to insure this damage will not occur. This will add labor costs to the job and must be specified in the estimate or it will be billed in addition. If there is any root damage to turf or perennial beds or any ruts are made in the lawn from our equipment, we will repair damage to the customers satisfaction.

Terms of Payment:
Unless otherwise noted in this proposal, the customer agrees to pay the account in full within 30 days upon completion of the work. Failure to remit full payment within 30 days will result in a finance charge of 2% per month up to 18.99% per year. We understand that not all tree work is voluntary and will work with our customers to develop a finance plan to suit their needs.

Types of Payment:
Checks, Money Orders, Cashier’s Check, Visa, MasterCard, Discover & American Express are all accepted. All credit card purchases will be assessed a 3% convenience fee.